{"id":3758,"date":"2025-11-10T07:04:23","date_gmt":"2025-11-10T14:04:23","guid":{"rendered":"https:\/\/www.julota.com\/?p=3758"},"modified":"2025-11-10T07:04:23","modified_gmt":"2025-11-10T14:04:23","slug":"so-called-frivolous-911-calls-are-signals-not-noise-the-mih-cp-response","status":"publish","type":"post","link":"https:\/\/www.julota.com\/news\/so-called-frivolous-911-calls-are-signals-not-noise-the-mih-cp-response\/","title":{"rendered":"So-Called Frivolous 911 Calls are Signals, Not Noise: The MIH\/CP Response"},"content":{"rendered":"<p class=\"p1\"><span class=\"s1\">\t\t<div data-elementor-type=\"container\" data-elementor-id=\"2246\" class=\"elementor elementor-2246\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t<div class=\"elementor-element elementor-element-755d100 e-flex e-con-boxed e-con e-parent\" data-id=\"755d100\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-f7e9f7e e-con-full e-flex e-con e-child\" data-id=\"f7e9f7e\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-802a703 elementor-widget elementor-widget-heading\" data-id=\"802a703\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Download Our Free \nCase Study<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-827d436 elementor-widget elementor-widget-image\" data-id=\"827d436\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"#elementor-action%3Aaction%3Dpopup%3Aopen%26settings%3DeyJpZCI6IjIzMDQiLCJ0b2dnbGUiOmZhbHNlfQ%3D%3D\">\n\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"449\" height=\"426\" src=\"https:\/\/www.julota.com\/wp-content\/uploads\/2025\/03\/JULOTA-home-ebook-cover.webp\" class=\"attachment-full size-full wp-image-1838\" alt=\"\" srcset=\"https:\/\/www.julota.com\/wp-content\/uploads\/2025\/03\/JULOTA-home-ebook-cover.webp 449w, https:\/\/www.julota.com\/wp-content\/uploads\/2025\/03\/JULOTA-home-ebook-cover-300x285.webp 300w\" sizes=\"(max-width: 449px) 100vw, 449px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-98b5459 elementor-widget elementor-widget-button\" data-id=\"98b5459\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#elementor-action%3Aaction%3Dpopup%3Aopen%26settings%3DeyJpZCI6IjIzMDQiLCJ0b2dnbGUiOmZhbHNlfQ%3D%3D\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Mobile Integrated Healthcare- Community Paramedicine <\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\tFrivolous 911 calls come with the territory of emergency services. There have always been 911 calls that make providers scratch their heads. However, in recent times, many EMS systems have seen a considerable spike in the number of frivolous 911 calls. Rather than venting frustration, this article seeks to uncover why these types of calls occur and how to reduce them. <\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">The first thing to keep in mind about \u201cfrivolous 911 calls\u201d is that they shouldn\u2019t be ignored. While repeated low-acuity 911 calls can be frustrating, they are happening for a reason. Overlooking the reasons why these 911 calls occur will only lead to getting more of them \u2013 and that\u2019s the opposite of what we want. <\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">With that said, let\u2019s talk about what frequent unnecessary 911 calls might mean for your area and how to overcome them. <\/span><\/p>\n<h2 class=\"p4\"><img decoding=\"async\" class=\"alignnone wp-image-3760\" style=\"font-size: 16px;\" src=\"https:\/\/www.julota.com\/wp-content\/uploads\/2025\/11\/frivolous-911-calls-300x157.png\" alt=\"\" width=\"1196\" height=\"626\" srcset=\"https:\/\/www.julota.com\/wp-content\/uploads\/2025\/11\/frivolous-911-calls-300x157.png 300w, https:\/\/www.julota.com\/wp-content\/uploads\/2025\/11\/frivolous-911-calls-768x401.png 768w\" sizes=\"(max-width: 1196px) 100vw, 1196px\" \/><\/h2>\n<h2 class=\"p4\">The Meaning Behind Frivolous 911 Calls and Super-Utilizers<\/h2>\n<p class=\"p1\"><span class=\"s1\">Everything happens for a reason. We\u2019ve all heard this phrase, but it seems that when things happen that we find frustrating, it\u2019s easy to throw up our hands rather than looking for the reason. As our title states: <a href=\"https:\/\/www.ojp.gov\/ncjrs\/virtual-library\/abstracts\/misuse-and-abuse-911\"><span class=\"s2\">frivolous 911 calls<\/span><\/a> are not just \u201cnoise\u201d \u2013 they mean something. <\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">What <i>do<\/i> they mean? That will vary based on your area and the kinds of services you provide. One thing to keep in mind before we discuss some common reasons for a lot of low-acuity 911 calls is that the <i>cause<\/i> in your area will likely be different than the cause in a different area. <\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">While there are common reasons for super-utilization all over the country, each area should take the time to ask: what makes our EMS service unique? What are the special challenges we face? The answer to these questions will move you much closer to finding a solution. <\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">Here\u2019s a list of what frivolous 911 calls might mean in your area: <\/span><\/p>\n<ul class=\"ul1\">\n<li class=\"li1\"><span class=\"s1\"><b>People Seek the Easiest Path to Care <\/b><\/span><\/li>\n<li class=\"li1\"><span class=\"s1\"><b>People Can\u2019t Get Where Then Need to Go (No Good Transportation) <\/b><\/span><\/li>\n<li class=\"li1\"><span class=\"s1\"><b>People Are Lonely (Social Isolation) <\/b><\/span><\/li>\n<li class=\"li1\"><span class=\"s1\"><b>Community Lacks Good Mental Health Care <\/b><\/span><\/li>\n<\/ul>\n<p class=\"p1\"><span class=\"s1\">Now let\u2019s look closer. <\/span><\/p>\n<p class=\"p1\"><span class=\"s1\"><b>Note<\/b>: For those who are looking to update policies and guidelines regarding how their EMS crews respond to <a href=\"https:\/\/www.julota.com\/news\/reducing-non-emergency-911-calls-with-mobile-integrated-healthcare\/\"><span class=\"s2\">non-urgent 911 calls<\/span><\/a>, it\u2019s critical to emphasize that each 911 call should be treated as an emergency until proven otherwise. <\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">There are many times when a call for a \u201cfall\u201d or a \u201csick person\u201d turns out to be far more ominous than the dispatch information implied. On the other hand, there are many times when \u201cstrokes\u201d or \u201cheart problems\u201d turn out to be something benign. <\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">What\u2019s the answer? A careful approach to these patients that follows a systematic assessment. No matter if the 911 call is frivolous or profound, the patient should always be given an initial, thorough assessment for any potential life threats. <\/span><\/p>\n<h3 class=\"p5\">Reason for Frivolous 911 Calls: People Seek the Easiest Path to the Care They Need<\/h3>\n<p class=\"p1\"><span class=\"s1\">When it comes to frivolous 911 calls, understanding the healthcare \u201cpath of least resistance\u201d will be the key to most of your problems. What do we mean by this? <\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">People will find the easiest route to solve their problem. Full stop. Most people will not decide to try something new and different (even if it could be more helpful) unless they have a pretty good idea that it\u2019s going to be easier than something else. <\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">How does this look? <\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">Consider a patient who wants to speak with the doctor managing their recent knee surgery. The doctor is working at a hospital that is about forty-five minutes away. The patient could call and schedule an appointment, but then they would have to wait until next week to see their physician. Also, unless the patient has friends or family who can drive them, they will need to arrange transportation (a bus, a taxi, etc.) to get to the appointment. <\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">Their solution? Call the ambulance and request to be transported to the hospital that is forty-five minutes away. In the patient\u2019s mind, this not only solves their problem of time but also means they don\u2019t have to wait in a waiting room or arrange for transportation. <\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">When this happens, what\u2019s the typical response from EMS? Usually (and understandable), it\u2019s one of frustration. We wish that people wouldn\u2019t \u201cabuse\u201d the 911 system like this, and maybe there are even some discussions had with the patient. <\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">But as most directors in emergency services know, even for someone who is grossly misusing the system (calling multiple times a day just for the sake of transportation, say), it is tough to impose any <a href=\"https:\/\/law.justia.com\/codes\/indiana\/title-36\/article-8\/chapter-16-7\/section-36-8-16-7-46\/\"><span class=\"s2\">legal restrictions within the 911 world<\/span><\/a>. <\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">How do we remedy this? By making a better option \u2013 and making that option <i>easier<\/i> for the patient to access. For example, if someone routinely calls for long-distance transportation to a doctor\u2019s appointment, a community paramedic could respond to their home and help them pre-schedule transportation with a private ambulance. <\/span><\/p>\n<h3 class=\"p5\">People Can\u2019t Get Where They Need to Go (No Good Transportation): Reasons for Frivolous 911 Calls<\/h3>\n<p class=\"p1\"><span class=\"s1\">We discussed this briefly in the last section, but many people will turn to the ambulance when they have no good form of transportation. In the old days, the idea behind the ambulance was that you would call 911 if you needed care fast. However, these days, people call 911 if they need a ride to the hospital. <\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">This can be very hard on an EMS system when they are already trying to respond to actual emergencies. When someone calls an ambulance for a non-urgent need, it not only pulls resources but also saps the morale of personnel in the field. <\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">How do you resolve this? <\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">It\u2019s not easy, but there are some methods. One of the standard options is a tiered response system, along with priority dispatching. Some EMS systems are still <a href=\"https:\/\/pmc.ncbi.nlm.nih.gov\/articles\/PMC7102462\/\"><span class=\"s2\">responding with lights and sirens<\/span><\/a> to everything \u2013 from a stubbed toe to a car wreck. While there are some logistical reasons for using lights and sirens all the time (particularly in large urban areas), research shows that they are not always needed. <\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">In a tiered response system, dispatchers follow protocols to determine if a patient is serious. If they are not a serious call, they will receive a slower response. In some cases, a single vehicle (such as a paramedic in a chase car) will respond first to these scenes and determine if a full ambulance is really necessary. <\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">mIn some areas, a community paramedic will respond and begin coordinating an appropriate form of transportation. <\/span><\/p>\n<h3 class=\"p5\">Reason for Frivolous 911 Calls: People Are Lonely (Social Isolation)<\/h3>\n<p class=\"p1\"><span class=\"s1\">Another reason for frivolous 911 calls is that people are lonely. Talk to any street medic, and they will tell you that this is the case. Some people call the ambulance to see a new face and have their vital signs checked. <\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">While there is nothing sinister in their intention, these kinds of 911 calls can train a healthcare system. Community paramedics are the perfect people to respond to these calls, as they can help assess the patient and potentially connect them with a social worker who can assist if needed. <\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">Being lonely is a real problem. Don\u2019t overlook these kinds of calls. Yes, they may not be emergencies, but they can lead to severe health problems, including mental health issues. <\/span><\/p>\n<h3 class=\"p5\">Reason for Frivolous 911 Calls: The Community Lacks Good Mental Health Care<\/h3>\n<p class=\"p1\"><span class=\"s1\">Severe mental health struggles are another reason that people will call 911. Most people know that an anxiety attack should not be overlooked; however, there is debate about whether police officers and traditional ambulances are the best services to respond to these people. <\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">If your area is inundated with 911 calls related to mental health issues, it might be time to start responding to them with specially trained units. There are many prehospital mental health certifications EMTs and paramedics can obtain. <\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">Not only that, but some areas involve local mental health professionals in creating crisis response teams that address people experiencing psychological emergencies, reducing the strain on PD and EMS. The goal is to get these people real help, not dismiss them. <\/span><\/p>\n<h2 class=\"p4\">Key Points to Remember: Why You Shouldn\u2019t Overlook Frivolous 911 Calls<\/h2>\n<p class=\"p1\"><span class=\"s1\">How do you deal with frivolous, non-urgent 911 calls? Start with patient education. Maybe there is an easier way for the person to receive care , they\u2019re just not aware of it. From there, you can implement strategies like tiered response, where low-acuity calls receive lower priority. <\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">Finally, make sure that your healthcare system is united. Everyone suffers when ambulances, ERs, clinics, and mental health facilities aren\u2019t sharing data, your service, the patients, the entire community. <\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">To build a more cohesive response to frivolous 911 calls, consider using <a href=\"https:\/\/www.julota.com\/about-us\/\"><span class=\"s2\">tools like Julota<\/span><\/a>. Their interoperable platform allows for seamless communication across services. A representative would be happy to listen to your needs and answer any questions. <\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Frivolous 911 calls come with the territory of emergency services. There have always been 911 calls that make providers scratch their heads. However, in recent times, many EMS systems have seen a considerable spike in the number of frivolous 911 calls. Rather than venting frustration, this article seeks to uncover why these types of calls [&hellip;]<\/p>\n","protected":false},"author":13,"featured_media":3761,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","om_disable_all_campaigns":false,"footnotes":""},"categories":[1],"tags":[],"ppma_author":[40],"class_list":["post-3758","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>So-Called Frivolous 911 Calls are Signals, Not Noise: The MIH\/CP Response - Julota<\/title>\n<meta name=\"description\" content=\"Learn what causes frivolous 911 calls, why they matter, and how EMS teams can reduce them through better care coordination.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.julota.com\/news\/so-called-frivolous-911-calls-are-signals-not-noise-the-mih-cp-response\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"So-Called Frivolous 911 Calls are Signals, Not Noise: The MIH\/CP Response - Julota\" \/>\n<meta property=\"og:description\" content=\"Learn what causes frivolous 911 calls, why they matter, and how EMS teams can reduce them through better care coordination.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.julota.com\/news\/so-called-frivolous-911-calls-are-signals-not-noise-the-mih-cp-response\/\" \/>\n<meta property=\"og:site_name\" content=\"Julota\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/julotacommunity\/\" \/>\n<meta property=\"article:published_time\" content=\"2025-11-10T14:04:23+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.julota.com\/wp-content\/uploads\/2025\/11\/Thumbnail-frivolous-911-calls.png\" \/>\n\t<meta property=\"og:image:width\" content=\"354\" \/>\n\t<meta property=\"og:image:height\" content=\"223\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Noah Weinberg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@julotanews\" \/>\n<meta name=\"twitter:site\" content=\"@julotanews\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Noah Weinberg\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"7 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.julota.com\/news\/so-called-frivolous-911-calls-are-signals-not-noise-the-mih-cp-response\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.julota.com\/news\/so-called-frivolous-911-calls-are-signals-not-noise-the-mih-cp-response\/\"},\"author\":{\"name\":\"Noah Weinberg\",\"@id\":\"https:\/\/www.julota.com\/#\/schema\/person\/b076be5cef1a7a846decc657fba625e5\"},\"headline\":\"So-Called Frivolous 911 Calls are Signals, Not Noise: The MIH\/CP Response\",\"datePublished\":\"2025-11-10T14:04:23+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.julota.com\/news\/so-called-frivolous-911-calls-are-signals-not-noise-the-mih-cp-response\/\"},\"wordCount\":1468,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/www.julota.com\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.julota.com\/news\/so-called-frivolous-911-calls-are-signals-not-noise-the-mih-cp-response\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.julota.com\/wp-content\/uploads\/2025\/11\/Thumbnail-frivolous-911-calls.png\",\"articleSection\":[\"News &amp; 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