{"id":3796,"date":"2025-11-24T08:49:24","date_gmt":"2025-11-24T15:49:24","guid":{"rendered":"https:\/\/www.julota.com\/?p=3796"},"modified":"2025-11-24T08:49:24","modified_gmt":"2025-11-24T15:49:24","slug":"mih-cp-kpis-how-to-measure-what-matters-most-in-mobile-integrated-healthcare","status":"publish","type":"post","link":"https:\/\/www.julota.com\/news\/mih-cp-kpis-how-to-measure-what-matters-most-in-mobile-integrated-healthcare\/","title":{"rendered":"MIH-CP KPIs: How to Measure What Matters Most in Mobile Integrated Healthcare"},"content":{"rendered":"<p class=\"p1\"><span class=\"s1\">\t\t<div data-elementor-type=\"container\" data-elementor-id=\"2246\" class=\"elementor elementor-2246\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t<div class=\"elementor-element elementor-element-755d100 e-flex e-con-boxed e-con e-parent\" data-id=\"755d100\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-f7e9f7e e-con-full e-flex e-con e-child\" data-id=\"f7e9f7e\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-802a703 elementor-widget elementor-widget-heading\" data-id=\"802a703\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Download Our Free \nCase Study<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-827d436 elementor-widget elementor-widget-image\" data-id=\"827d436\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"#elementor-action%3Aaction%3Dpopup%3Aopen%26settings%3DeyJpZCI6IjIzMDQiLCJ0b2dnbGUiOmZhbHNlfQ%3D%3D\">\n\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"449\" height=\"426\" src=\"https:\/\/www.julota.com\/wp-content\/uploads\/2025\/03\/JULOTA-home-ebook-cover.webp\" class=\"attachment-full size-full wp-image-1838\" alt=\"\" srcset=\"https:\/\/www.julota.com\/wp-content\/uploads\/2025\/03\/JULOTA-home-ebook-cover.webp 449w, https:\/\/www.julota.com\/wp-content\/uploads\/2025\/03\/JULOTA-home-ebook-cover-300x285.webp 300w\" sizes=\"(max-width: 449px) 100vw, 449px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-98b5459 elementor-widget elementor-widget-button\" data-id=\"98b5459\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#elementor-action%3Aaction%3Dpopup%3Aopen%26settings%3DeyJpZCI6IjIzMDQiLCJ0b2dnbGUiOmZhbHNlfQ%3D%3D\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Mobile Integrated Healthcare- Community Paramedicine <\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\tKey performance indicators (KPIs) in Mobile Integrated Healthcare are crucial for establishing a robust MIH-CP program. You can\u2019t improve what you don\u2019t measure, and MIH\/CP KPIs are a way to ensure that your program is growing in all the right directions. <\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">A few Key Performance Indicators for community paramedicine might include reduced repeat 911 calls, fewer hospital readmissions for chronic diseases, and a decline in negative interactions with police officers. The kind of KPIs that matter most for your program will depend on the specialty of your MIH\/CP program and the demands of the community.<\/span><\/p>\n<p><img decoding=\"async\" class=\"alignnone wp-image-3798\" src=\"https:\/\/www.julota.com\/wp-content\/uploads\/2025\/11\/MIH-CP-KPIs-300x157.png\" alt=\"\" width=\"1185\" height=\"620\" srcset=\"https:\/\/www.julota.com\/wp-content\/uploads\/2025\/11\/MIH-CP-KPIs-300x157.png 300w, https:\/\/www.julota.com\/wp-content\/uploads\/2025\/11\/MIH-CP-KPIs-768x401.png 768w\" sizes=\"(max-width: 1185px) 100vw, 1185px\" \/><\/p>\n<h2 class=\"p4\"><span class=\"s1\">MIH\/CP KPIs That Will Lead to Long-Term Success<\/span><\/h2>\n<p class=\"p1\"><span class=\"s1\">Key Performance Indicators (KPIs) are a way to ensure that your community paramedicine program stays on track. As you\u2019ll see throughout this article, a primary <a href=\"https:\/\/pmc.ncbi.nlm.nih.gov\/articles\/PMC10982069\/\"><span class=\"s2\">goal of KPIs<\/span><\/a> is to focus on objective data, rather than subjective opinion. <\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">Of course, subjective data has its place, but all too often, a program can be thrown off the rails (or never really get going) because members of the program don\u2019t <i>feel<\/i> like it\u2019s working. On the other hand, it\u2019s also somewhat of a tragedy when people <i>feel<\/i> like something <i>is<\/i> working when it isn\u2019t. <\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">Here\u2019s how we\u2019ll break down KPIs for Mobile Integrated Healthcare: <\/span><\/p>\n<ul class=\"ul1\">\n<li class=\"li1\"><span class=\"s1\"><b>Understanding MIH\/CP Outcomes and Actions: How KPIs Differ <\/b><\/span><\/li>\n<li class=\"li1\"><span class=\"s1\"><b>Key performance indicators for MIH Chronic Disease management <\/b><\/span><\/li>\n<li class=\"li1\"><span class=\"s1\"><b>KPIs for Mental Health Co-Responder Program <\/b><\/span><\/li>\n<li class=\"li1\"><span class=\"s1\"><b>KPIs for Substance Abuse Recovery Initiatives <\/b><\/span><\/li>\n<li class=\"li1\"><strong>KPIs and Financial Goals for MIH-CP Programs<\/strong><\/li>\n<li class=\"li1\"><span class=\"s1\"><b>Collaboration KPIs for Community Networks (Reduced Wait Times and Redundancy) <\/b><\/span><\/li>\n<\/ul>\n<p class=\"p1\"><span class=\"s1\">Below, we hash out all the details. <\/span><\/p>\n<h3 class=\"p5\"><span class=\"s1\">Understanding MIH\/CP Outcomes and Actions: How KPIs Differ <\/span><\/h3>\n<p class=\"p1\"><span class=\"s1\">Before we even discuss some of the specific performance indicators, let\u2019s talk about the two main types of data you will find yourself collecting (and why it\u2019s essential not to neglect one or the other). <\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">First, you have KPIs related to <i>actions<\/i>. This means that you\u2019re measuring what you and your team can conceivably control. A few examples of action-related KPIs include the number of patients who received your service, the number of people informed about the program, and the number of mental health resources provided. <\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">As you can see, there are actions that your service can take. The reason that these things are essential to measure is that they are what help you link causation to your outcomes. Speaking of outcomes, let\u2019s talk about them. <\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">Second, there are KPIs related to <i>outcomes<\/i>. The goal is to measure the result of the actions you took. For example, if your MIH-CP program visited 50 patients (action), then you would measure how many of them showed an improvement in their condition (outcome). To be more specific, if you visited 50 people in the days after they experienced an overdose (action), how many of them went on to achieve long-term recovery (outcome)? <\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">You don\u2019t want to become trapped by measuring one or the other. You want both. If all you measure is actions, people will wonder if your program is truly making a difference. If all you measure is outcomes, people will wonder if it\u2019s really your program that&#8217;s causing them. Make sense? <\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">With this in mind, let\u2019s look at some specific KPIs for mobile integrated healthcare community paramedicine. <\/span><\/p>\n<h3 class=\"p5\"><span class=\"s1\">Key Performance Indicators for MIH Chronic Disease Management <\/span><\/h3>\n<p class=\"p1\"><span class=\"s1\">Chronic diseases are a tricky thing for health systems to manage. While hospitals are often good at providing treatment, they struggle to effect real change in a person\u2019s home life. Community paramedics frequently visit individuals after a prolonged hospital stay to provide support as they transition back to everyday life. <\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">One key performance indicator for chronic disease management is the high number of people returning to the hospital. The <a href=\"https:\/\/pmc.ncbi.nlm.nih.gov\/articles\/PMC7823544\/\"><span class=\"s2\">two main KPIs<\/span><\/a> would be: A) How many people did your MIH team visit after hospital discharge (action, and B) how many of those patients saw a decreased likelihood of hospital readmission following MIH Visits. <\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">If you can demonstrate these two KPIs related to chronic disease management, then you can show that your program is heading in the right direction. <\/span><\/p>\n<h3 class=\"p5\"><span class=\"s1\">KPIs for Mental Health Co-Responder Programs<\/span><\/h3>\n<p class=\"p1\"><span class=\"s1\">Key indicators for co-responder programs can tie to a host of data. Often, the main goal of a Co-responder program is to reduce the number of negative police interactions with those who are having a psychological or behavioral crisis. However, these programs also aim for long-term freedom for the people they serve. <\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">A few KPIs for co-responders would be: <\/span><\/p>\n<ol class=\"ol1\">\n<li class=\"li1\"><span class=\"s1\"><b>How many hours are these programs freeing up for police officers<\/b>? If a co-responder program can reduce the number of responses PD needs to make to a scene, then it is already making a significant difference. <\/span><\/li>\n<li class=\"li1\"><span class=\"s1\"><b>Has there been a drop in the number of reported negative police officer interactions?<\/b> This indicator could be gathered from a two-way survey, one where you listen to what the police officers have to say (do they feel that the program is working), vs. what the participants in the program say <\/span><\/li>\n<li class=\"li1\"><span class=\"s1\"><b>Are the people having the mental health crisis seeing any long-term change<\/b>? Do they call the ambulance less? Are they reporting greater levels of happiness in their life? These would be KPIs that demonstrate the co-responder program is having a positive short- and long-term impact. <\/span><\/li>\n<\/ol>\n<p class=\"p6\"><span class=\"s1\">Let&#8217;s talk KPIs for substance abuse programs.<\/span><\/p>\n<h3 class=\"p5\"><span class=\"s1\">KPIs for Substance Abuse Recovery Initiatives within Mobile Integrated Healthcare <\/span><\/h3>\n<p class=\"p1\"><span class=\"s1\">Substance abuse has riddled the United States, with many communities feeling powerless to do anything about it. Mobile Integrated Healthcare has provided some hope, with programs like Post-Overdose Response Teams showing promise. <\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">However, the question is: what are the KPIs that <i>your<\/i> substance abuse recovery program is working toward? Often, looking only at long-term recovery gives us a narrow picture. Of course, we want to see long-term freedom for patients, but smaller pieces of data can also be helpful. <\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">For instance, for <a href=\"https:\/\/www.julota.com\/news\/what-is-opioid-response-software-and-why-communities-need-it-now\/\"><span class=\"s2\">someone who has overdosed,<\/span><\/a> a KPI could be how many times they sought emergency care after being visited by a community paramedicine team. If their number of ER visits and ambulance rides decreased, this may indicate a slight improvement in their condition. <\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">Another KPI could be the number of people who voluntarily sought recovery after being visited by an MIH team.<span class=\"Apple-converted-space\">\u00a0 <\/span>Seeking long-term recovery is undoubtedly the goal, but it\u2019s also essential to measure the data points along the way. Breaking down your organization\u2019s big goals into smaller, more manageable objectives can result in a clearer overall picture. <\/span><\/p>\n<h3 class=\"p5\"><span class=\"s1\">KPIs and Financial Goals for MIH-CP Programs <\/span><\/h3>\n<p class=\"p1\"><span class=\"s1\">Financial KPIs for Mobile Integrated Health-Community Paramedicine will be very specific to your organization\u2019s budget, how your program is being funded, and the number of partners who agree to support you. <\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">Instead of saying to yourself, \u201cWe want to make this much money by this amount of time,\u201d start by looking at the data. Try to break down the cost of a resource and then match it to a specific outcome. <\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">To provide a simple example, let\u2019s say that you\u2019re starting a program to help reduce the number of hospital discharges. After about six months, you have determined that to prevent (1) person from being readmitted to a hospital in 30 days, it costs you $10,000 (this is an arbitrary number for the sake of the example). <\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">Now, you can do two things with that number. First, ask yourself: How can we achieve the same result while spending only $9,000? Now you have a KPI that is based on efficiency (and something you have more control over). <\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">Second, you can use that data when trying to build partnerships. If you can say to the hospital, \u201cWe can reduce X number of patients&#8217; hospital readmissions for Y number of dollars,\u201d then you\u2019re going to have a much better time convincing people to come on board. <\/span><\/p>\n<h3 class=\"p5\"><span class=\"s1\">Collaboration KPIs for Community Networks (Reduced Wait Times and Redundancy) <\/span><\/h3>\n<p class=\"p1\"><span class=\"s1\">Another KPI is the number of partnerships your community paramedicine team forms. This could be a partnership with a hospital, a clinic, a mental health institution, or any other organization that has a vested interest in the community&#8217;s health. <\/span><\/p>\n<p class=\"p6\"><span class=\"s1\">It can be challenging to predict who will and will not be able to partner with you. For this reason, \u201ccollaborations\u201d might be a KPI where it\u2019s worth focusing more on actions than outcomes. For example, a KPI could be \u2013 we want our team to reach out to 50 new area organizations and discuss partnerships. <\/span><\/p>\n<h2 class=\"p4\"><span class=\"s1\">Conclusion: Key Performance Indicators (KPIs) and MIH-CP <\/span><\/h2>\n<p class=\"p1\"><span class=\"s1\">When you think about KPIs, keep two pieces of information in mind: what you can control, and what you can\u2019t. In other words, you want to measure your <i>actions<\/i> (how many patients you visited) and the <i>outcomes<\/i> (how many of those patients are now healthier). <\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">By measuring KPIs in this way, you have the freedom to fine-tune your program\u2019s inner workings, resulting in greater efficiency, reduced waste, and healthier communities. <\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">A critical component of KPIs is the ability to measure them\u2013that\u2019s where Julota comes in. Julota&#8217;s <a href=\"https:\/\/www.julota.com\/about-us\/\"><span class=\"s2\">software tools<\/span><\/a> allow you to track your KPIs, set goals, and improve over time. <\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Key performance indicators (KPIs) in Mobile Integrated Healthcare are crucial for establishing a robust MIH-CP program. You can\u2019t improve what you don\u2019t measure, and MIH\/CP KPIs are a way to ensure that your program is growing in all the right directions. A few Key Performance Indicators for community paramedicine might include reduced repeat 911 calls, [&hellip;]<\/p>\n","protected":false},"author":13,"featured_media":3799,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","om_disable_all_campaigns":false,"footnotes":""},"categories":[1],"tags":[],"ppma_author":[40],"class_list":["post-3796","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>MIH-CP KPIs: How to Measure What Matters Most in Mobile Integrated Healthcare - Julota<\/title>\n<meta name=\"description\" content=\"MIH-CP KPIs help programs track actions, outcomes, and community impact. 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