{"id":3907,"date":"2026-02-04T14:24:02","date_gmt":"2026-02-04T21:24:02","guid":{"rendered":"https:\/\/www.julota.com\/?p=3907"},"modified":"2026-02-04T14:24:52","modified_gmt":"2026-02-04T21:24:52","slug":"the-future-of-crisis-triage-connecting-988-and-911-for-the-right-care","status":"publish","type":"post","link":"https:\/\/www.julota.com\/news\/the-future-of-crisis-triage-connecting-988-and-911-for-the-right-care\/","title":{"rendered":"The Future of Crisis Triage: Connecting 988 and 911 For the Right Care"},"content":{"rendered":"<p data-path-to-node=\"3\"><span class=\"\">\t\t<div data-elementor-type=\"container\" data-elementor-id=\"2249\" class=\"elementor elementor-2249\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t<div class=\"elementor-element elementor-element-755d100 e-flex e-con-boxed e-con e-parent\" data-id=\"755d100\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-f7e9f7e e-con-full e-flex e-con e-child\" data-id=\"f7e9f7e\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-802a703 elementor-widget elementor-widget-heading\" data-id=\"802a703\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Download Our Free \nCase Study<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-827d436 elementor-widget elementor-widget-image\" data-id=\"827d436\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"#elementor-action%3Aaction%3Dpopup%3Aopen%26settings%3DeyJpZCI6IjI3MjkiLCJ0b2dnbGUiOmZhbHNlfQ%3D%3D\">\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"218\" height=\"199\" src=\"https:\/\/www.julota.com\/wp-content\/uploads\/2025\/03\/JULOTA-pdf-CRP.webp\" class=\"attachment-full size-full wp-image-2997\" alt=\"\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-98b5459 elementor-align-justify elementor-widget elementor-widget-button\" data-id=\"98b5459\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#elementor-action%3Aaction%3Dpopup%3Aopen%26settings%3DeyJpZCI6IjI3MjkiLCJ0b2dnbGUiOmZhbHNlfQ%3D%3D\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\"> Jail Diverson\/Co-Responder<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\tI recently came across the <\/span><a class=\"ng-star-inserted\" href=\"https:\/\/www.yahoo.com\/news\/articles\/csfd-releases-2025-call-statistics-171736959.html\" target=\"_blank\" rel=\"noopener\">Colorado Springs Fire Department (CSFD)\u2019s 2025 call statistics<\/a><span class=\"\">,<\/span><span class=\"\"> and the sheer volume of data really struck a chord with me.<\/span><span class=\"\"> At Julota,<\/span><span class=\"\"> we have a deep connection to these numbers; CSFD was our very first client,<\/span><span class=\"\"> and we couldn\u2019t be prouder of our ongoing partnership with such a forward thinking department. <\/span><span class=\"\">However,<\/span><span class=\"\"> reading about their record-breaking call volume also highlighted the massive complexity of <\/span>crisis triage, <span class=\"\">the high-stakes process of identifying the nature of an emergency, and dispatching the right resource at the right time.<\/span><span class=\"\"> Seeing the pressure placed on these systems spurred me to create the infographic below.<\/span><\/p>\n<p data-path-to-node=\"4\">It\u2019s easy to look at emergency services from the outside and imagine a seamless, &#8220;perfect&#8221; triage system where every person gets exactly what they need the moment they call. In a perfect world, we would route every crisis flawlessly through:<\/p>\n<ul data-path-to-node=\"5\">\n<li>\n<p data-path-to-node=\"5,0,0\"><b data-path-to-node=\"5,0,0\" data-index-in-node=\"0\">911 Dispatch:<\/b> For immediate life-safety and medical emergencies.<\/p>\n<\/li>\n<li>\n<p data-path-to-node=\"5,1,0\"><b data-path-to-node=\"5,1,0\" data-index-in-node=\"0\">988 Suicide &amp; Crisis Lifeline:<\/b> For specialized behavioral health support.<\/p>\n<\/li>\n<li>\n<p data-path-to-node=\"5,2,0\"><b data-path-to-node=\"5,2,0\" data-index-in-node=\"0\">Mobile Integrated Healthcare (MIH) Teams:<\/b> For non-emergency medical navigation.<\/p>\n<\/li>\n<li>\n<p data-path-to-node=\"5,3,0\"><b data-path-to-node=\"5,3,0\" data-index-in-node=\"0\">Co-Responder Units:<\/b> Pairing clinicians with law enforcement for on-scene mental health de-escalation.<\/p>\n<\/li>\n<li>\n<p data-path-to-node=\"5,4,0\"><b data-path-to-node=\"5,4,0\" data-index-in-node=\"0\">Alternative Response Teams:<\/b> Sending the right specialized resource instead of a traditional fire engine or police cruiser.<\/p>\n<\/li>\n<\/ul>\n<p data-path-to-node=\"3\">While public education campaigns, like those from CSFD, rightly aim to teach citizens when <i data-path-to-node=\"3\" data-index-in-node=\"89\">not<\/i> to call 911, we must acknowledge that 911 will always remain at the forefront of crisis triage. In the heat of a crisis, families reach for the most memorable number, and callers may lack clarity to distinguish between a medical emergency, a mental health episode, or a disturbance. Because 911 is the number most people know, the solution isn&#8217;t just telling people where not to go; it\u2019s about making the interoperability between 911 and specialized services like 988 entirely frictionless.<\/p>\n<p><img fetchpriority=\"high\" decoding=\"async\" class=\"alignnone wp-image-3908\" role=\"img\" src=\"https:\/\/www.julota.com\/wp-content\/uploads\/2026\/02\/911-Overuse-Infographic.svg\" alt=\"\" width=\"982\" height=\"1270\" \/><\/p>\n<p>This is where Julota\u2019s role becomes critical: by creating a two-way, interoperable bridge, we ensure that no matter which door a person enters, they are seamlessly and instantly navigated to the right care without the burden of the system&#8217;s &#8220;myriad of reasons&#8221; falling on the individual in need. You can check out this article on <a href=\"https:\/\/www.julota.com\/news\/integrating-911-and-988-crisis-response\/\">integrating 911 and 988<\/a> for a more in-depth look.<\/p>\n<p>To download a PDF of the infographic please complete the survey below.<\/p>\n<script>\nvar gform;gform||(document.addEventListener(\"gform_main_scripts_loaded\",function(){gform.scriptsLoaded=!0}),document.addEventListener(\"gform\/theme\/scripts_loaded\",function(){gform.themeScriptsLoaded=!0}),window.addEventListener(\"DOMContentLoaded\",function(){gform.domLoaded=!0}),gform={domLoaded:!1,scriptsLoaded:!1,themeScriptsLoaded:!1,isFormEditor:()=>\"function\"==typeof InitializeEditor,callIfLoaded:function(o){return!(!gform.domLoaded||!gform.scriptsLoaded||!gform.themeScriptsLoaded&&!gform.isFormEditor()||(gform.isFormEditor()&&console.warn(\"The use of gform.initializeOnLoaded() is deprecated in the form editor context and will be removed in Gravity Forms 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At Julota, we have a deep connection to these numbers; CSFD was our very first client, and we couldn\u2019t be prouder of our ongoing partnership with such a forward thinking [&hellip;]<\/p>\n","protected":false},"author":13,"featured_media":3911,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","om_disable_all_campaigns":false,"footnotes":""},"categories":[1],"tags":[],"ppma_author":[40],"class_list":["post-3907","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>The Future of Crisis Triage: Connecting 988 and 911 For the Right Care - Julota<\/title>\n<meta name=\"description\" content=\"Real-world crisis triage is messy. See why Julota &amp; CSFD are making the shift from &quot;Don&#039;t call 911&quot; to &quot;Frictionless Care.&quot;\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.julota.com\/news\/the-future-of-crisis-triage-connecting-988-and-911-for-the-right-care\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"The Future of Crisis Triage: Connecting 988 and 911 For the Right Care - Julota\" \/>\n<meta property=\"og:description\" content=\"Real-world crisis triage is messy. See why Julota &amp; CSFD are making the shift from &quot;Don&#039;t call 911&quot; to &quot;Frictionless Care.&quot;\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.julota.com\/news\/the-future-of-crisis-triage-connecting-988-and-911-for-the-right-care\/\" \/>\n<meta property=\"og:site_name\" content=\"Julota\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/julotacommunity\/\" \/>\n<meta property=\"article:published_time\" content=\"2026-02-04T21:24:02+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-02-04T21:24:52+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.julota.com\/wp-content\/uploads\/2026\/02\/Thumbnail-Crisis-Triage.png\" \/>\n\t<meta property=\"og:image:width\" content=\"354\" \/>\n\t<meta property=\"og:image:height\" content=\"223\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Noah Weinberg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@julotanews\" \/>\n<meta name=\"twitter:site\" content=\"@julotanews\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Noah Weinberg\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.julota.com\/news\/the-future-of-crisis-triage-connecting-988-and-911-for-the-right-care\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.julota.com\/news\/the-future-of-crisis-triage-connecting-988-and-911-for-the-right-care\/\"},\"author\":{\"name\":\"Noah Weinberg\",\"@id\":\"https:\/\/www.julota.com\/#\/schema\/person\/b076be5cef1a7a846decc657fba625e5\"},\"headline\":\"The Future of Crisis Triage: Connecting 988 and 911 For the Right Care\",\"datePublished\":\"2026-02-04T21:24:02+00:00\",\"dateModified\":\"2026-02-04T21:24:52+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.julota.com\/news\/the-future-of-crisis-triage-connecting-988-and-911-for-the-right-care\/\"},\"wordCount\":383,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/www.julota.com\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.julota.com\/news\/the-future-of-crisis-triage-connecting-988-and-911-for-the-right-care\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.julota.com\/wp-content\/uploads\/2026\/02\/Thumbnail-Crisis-Triage.png\",\"articleSection\":[\"News &amp; Articles\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/www.julota.com\/news\/the-future-of-crisis-triage-connecting-988-and-911-for-the-right-care\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.julota.com\/news\/the-future-of-crisis-triage-connecting-988-and-911-for-the-right-care\/\",\"url\":\"https:\/\/www.julota.com\/news\/the-future-of-crisis-triage-connecting-988-and-911-for-the-right-care\/\",\"name\":\"The Future of Crisis Triage: Connecting 988 and 911 For the Right Care - Julota\",\"isPartOf\":{\"@id\":\"https:\/\/www.julota.com\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.julota.com\/news\/the-future-of-crisis-triage-connecting-988-and-911-for-the-right-care\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.julota.com\/news\/the-future-of-crisis-triage-connecting-988-and-911-for-the-right-care\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.julota.com\/wp-content\/uploads\/2026\/02\/Thumbnail-Crisis-Triage.png\",\"datePublished\":\"2026-02-04T21:24:02+00:00\",\"dateModified\":\"2026-02-04T21:24:52+00:00\",\"description\":\"Real-world crisis triage is messy. 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